With growing demand for our services, Aroha has expanded into the disability sector as a Registered NDIS Service Provider under Aroha Care Group in Perth. We are now seeking a Client Intake Officer to join our team. If you are passionate about supporting others and enjoy working in a collaborative, purpose-driven environment, we would love to hear from you.
  
About the Role
Aroha Care Group is looking for an enthusiastic and well-organised Client Intake Officer to join our team for 6 months Contract – Full time.  In this key role, you will be the first point of contact for clients and referrers, playing an important part in delivering a positive experience and ensuring a smooth and efficient intake process.
  
Key Responsibilities

• Receive, process, and triage new client referrals
• Collect and accurately record clinical and demographic information, including diagnoses, risks, goals, and barriers
• Coordinate initial appointments and support effective caseload allocation for clinicians
• Prepare and manage intake documentation, including NDIS Service Agreements
• Maintain accurate records in CRM and scheduling systems
• Liaise with Clinical Managers to ensure appropriate referral allocation
• Match clients with therapists based on clinical needs, goals, and location
• Support the management of urgent or complex referrals
• Build and maintain strong relationships with referrers and external stakeholders
• Contribute to ongoing improvements in intake and scheduling processes

About You
You may come from a background in NDIS Support Coordination, allied health administration, medical reception, community services, or a similar field. You are highly organised, confident communicating with a wide range of people, and take pride in creating positive first impressions. You enjoy working as part of a team, can manage competing priorities, and value work that makes a genuine difference in people’s lives.
  
Desirable Experience and Attributes

• Experience in an intake, administration, or support coordination role
• Understanding of the NDIS, My Aged Care, or community health systems
• Strong written and verbal communication skills
• Excellent organisation, time management, and multitasking abilities
• Confidence using CRM systems and Microsoft Office
• High attention to detail with a proactive approach to improving processes

What We Offer

• Full-time work hours and potential contract extension
• A supportive, positive, and values-driven workplace culture
• Perth head office location with easy access to public transport
• Regular team events and wellbeing initiatives
• Supportive leadership and a genuinely collaborative team environment
• Ongoing training, career development, and progression opportunities
• The opportunity to make a meaningful impact in the community

How to Apply
To apply, please submit your resume and a brief cover letter outlining your experience and interest in the role via the apply link.
  
Please note: Successful applicants will be required to complete pre-employment checks, including a DHS Working with Children Check, National Police Clearance, NDIS Worker Screening Check, and completion of the NDIS Worker Orientation Module.